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© 2011 by Sheree Robinson Knitwear

       Sheree Robinson Knitwear        

Returns

RETURN & EXCHANGE POLICY


Thank you for shopping with Sheree Robinson Knitwear. We want you to love your purchase however if you are not happy with your purchase you may return the item within 14 days of receipt, provided they are in original condition with tags intact. Once items are returned you will be entitled to receive an exchange or a refund. We are not able to refund or exchange items that appear to have been worn, washed, are not in original condition, or have their security tags removed.

Changed your mind? Your right to cancel.
We understand that you may change your mind about something you have bought online.
You have the right to cancel within 14 days of placing your order if you simply change your mind. We can offer a refund (excluding cost of delivery) and request that you return the item(s) unused and with the security tags intact to us at your own cost. Please ensure all return packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please allow 3-5 working days from the time we receive your return for it to be processed.
Please let us know via email sheree@shereerobinsonknit.co.uk to confirm the return of goods. 

Faulty Items
Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty.
Delivery costs will also be refunded where you have paid for the service or selected an “Express”-type service as per your requirements in which case the standard cost of delivery will apply.
Please contact us via email sheree@shereerobinsonknit.co.uk

Please provide your Order Number plus as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly the best method for resolution.
We will contact you in writing to confirm the next actionable steps.